Refund & Returns Policy

We want you to shop with confidence at Enaro. This policy explains how eligible returns, exchanges, and refunds are handled for orders placed through our online store.

Return Window

Eligible return requests should be submitted within 7 days of delivery. Please contact Enaro as soon as possible if an item arrives damaged, defective, incorrect, or materially different from the product ordered.

Eligibility

To qualify for a return, the item should be unused, unworn, unwashed, and in its original condition with original tags, packaging, and accessories where applicable. Products that have been altered, washed, worn, damaged after delivery, or returned without required components may not qualify.

Non-Returnable Items

Personalized, altered, custom-made, or hygiene-sensitive items may be non-returnable unless they arrive defective or incorrect. Sale or clearance items may also have specific return restrictions where stated on the product page or at checkout.

Wrong or Damaged Items

If you receive the wrong item or an item that arrives damaged, contact us promptly through the Contact Us page and provide your order details and clear photographs where relevant. We will review the case and advise you on the next step.

How to Request a Return

Contact Enaro with your order number, the item you want to return, the reason for the request, and supporting photographs when applicable. Do not send an item back before receiving return instructions from our team.

Return Shipping

Return shipping responsibility may depend on the reason for the return. If an item is incorrect or arrives damaged or defective, Enaro will review the case and provide the appropriate instructions. For change-of-mind returns, applicable return shipping costs may be the customer’s responsibility.

Refunds

Once an approved return is received and inspected, we will confirm whether the refund or exchange is approved. Approved refunds are issued using the applicable payment method or another agreed method where necessary. Processing time can depend on the payment provider or financial institution.

Exchanges

Where stock is available, an approved return may be exchanged for another eligible item. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

Order Cancellations

Cancellation requests should be submitted as early as possible. An order that has already been processed, dispatched, customized, or otherwise committed for fulfillment may not be cancellable.

Contact

For return or refund assistance, please use the Contact Us page and include your order number.